Student Information – Skills Compliance Pty Ltd

Information

Vocational Education and Training in Schools (VETiS)

Vocational education and training (VET) courses are available to students while they are still at school. This is often referred to at VETis. VETis is learning which is directly related to work. Nationally recognised qualifications are developed by industry to give people the knowledge and skills they need to work in a particular job.

You can undertake VET at school:

as part of your school studies – delivered and resourced by a school registered training organisation
by enrolling in a qualification with an external registered training organisation – funded either by the Department of Education and Training’s VET investment budget or through fee-for-service arrangements i.e. where the student or parent pays for the qualification.
as a school-based apprentice or trainee.

The following funded qualifications are offered by Skills Compliance Pty Ltd

MEA20518 – Certificate II in Aircraft Line Maintenance
AVI30419 – Certificate III in Aviation – Remote Pilot

Talk to your guidance officer, career counsellor, vocational education coordinator or head of senior schooling about the qualification that is right for you from the range of programs available at your school.

Fee Paying Students

Skills Compliance Pty Ltd is a Training Organisation and operates in accordance with applicable legislation and the Standards for NVR Registered Training Organisations. Skills Compliance Pty Ltd is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down.

When and how do I pay?

Fees are payable when you receive notification of enrolment. Fees must be paid in full within 5 days of receiving this notification from Skills Compliance Pty Ltd. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit or credit card. Payment details and authorisation forms are available from our helpdesk

Can I get a refund?

Yes – If you give notice to cancel your enrolment more than 10 days prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid. If you give notice to cancel your enrolment less than 10 days prior to the commencement of a program you will be entitled to a 75% refund of fees paid. The amount retained (25%) by Skills Compliance Pty Ltd is required to cover the costs of staff and resources which will have already been committed based on your initial intention to undertake the training. If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the CEO if there is extenuating or significant personal circumstance that led to your withdrawal. If for any reason Skills Compliance Pty Ltd is unable to fulfil its service agreement with a student, Skills Compliance Pty Ltd must refund the student’s proportion of fees paid for services not delivered.

How do I get a refund?

To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. These forms are available at our office or can be emailed upon request. Written notice may be in the form of an email (support@skillscompliance.edu.au) or letter (PO Box 30, North Lakes, QLD, 4509). Where refunds are approved, the refund payment will be paid via EFT using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.

Are my fees protected in case I need a refund?

Yes – Skills Compliance Pty Ltd has a responsibility to protect the fees paid by students. To meet this need, Skills Compliance Pty Ltd will only accept an initial payment of no more than $1,500 from each student prior to the commencement of their course. The subsequent payments are based on the costs of your training and assessment which is yet to be delivered. If the cost of the course is less than $1500, the full amount will be requested before the program commences.

Do I pay GST in my tuition fees?

No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST does apply on the payment of some miscellaneous charges. Skills Compliance Pty Ltd reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect.

Privacy Policy

Introduction
Skills Compliance Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Skills Compliance Pty Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Skills Compliance Pty Ltd on 07 3283 6400.

Collection of Information
Web Active Corporation Pty Ltd ABN 32 086 209 403 trading as “Eway” (Eway) regards customer privacy as an important part of our relationship with our merchants and partners. Eway is bound by the Privacy Act 1988 (as amended) and the Australian Privacy Principles (collectively, Privacy Law). The following privacy policy applies to all Eway users, and sets out the way in which Eway collects and uses personal and corporate information, and other requirements as set out in the Privacy Law. In order to use the Eway Payment Gateway (Eway), we require certain personal and corporate information relating primarily to your internet merchant facility (including your merchant number, terminal ID and/or settlement account, depending on your merchant bank).
We collect corporate information, including your company name, website, email address, type of business and ABN.
We collect personal information such as your name, email address, telephone number, address, credit card information and date of birth.
The information we collect (whether personal or corporate) is collected in one or more of these ways:

Through disclosure of such information by you through Eway’s website
Over the phone to an Eway representative; or
From a third party engaged by you (such as a web developer).

Where information is provided to us by a third party engaged by you, we are typically only provided with your name, phone number and/or email address.
We collect personal and corporate information for the purpose of providing you with Eway’s payment gateway product and a high level of customer service.
Any communication with us (regardless of mode) is recorded and stored in order to provide service references, ensure compliance with our service standards and to assist in our staff training and development initiatives.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Use of Collection Information
Any details collected from Skills Compliance Pty Ltd customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at support@skillscompliance.edu.au

Access to Collected Information
If you’re Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at support@skillscompliance.edu.au.

Orders
If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Skills Compliance Pty Ltd uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@skillscompliance.edu.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Skills Compliance Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Skills Compliance Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Skills Compliance Pty Ltd Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase please email us at support@skillscompliance.edu.au so that we can resolve any problems.

Refunds

When and how do I pay?

Fees are payable when you receive notification of enrolment. Fees must be paid in full within 7 days of receiving this notification from Skills Compliance Pty Ltd . Payment plans are available upon request. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit or credit card. Payment details and authorisation forms are available from our office or via email upon request

Can I get a refund?

Yes – If you give notice to cancel your enrolment more than 10 days prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid.

If you give notice to cancel your enrolment less than 10 days prior to the commencement of a program you will be entitled to a 75% refund of fees paid. The amount retained (25%) by Skills Compliance Pty Ltd is required to cover the costs of staff and resources which will have already been committed based on your initial intention to undertake the training. If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the CEO if there is extenuating or significant personal circumstance that led to your withdrawal. If for any reason Skills Compliance Pty Ltd is unable to fulfil its service agreement with a student, Skills Compliance Pty Ltd must refund the student’s proportion of fees paid for services not delivered.

How do I get a refund?

To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. These forms are available at our office or via email upon request. Written notice may be supplied via our Contact us page or letter (PO Box 724 Redcliffe 4020). Where refunds are approved, the refund payment will be paid via EFT using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.

Are my fees protected in case I need a refund?

Yes – Skills Compliance Pty Ltd has a responsibility to protect the fees paid by students. To meet this need, Skills Compliance Pty Ltd will only accept an initial payment of no more than $1,500 from each student prior to the commencement of their course. The subsequent payments are based on the costs of your training and assessment which is yet to be delivered. If the cost of the course is less than $1500.00, the full amount will be requested before the program commences.

Do I pay GST in my tuition fees?